Terms of Service

4. Your Account

In order to use certain Services, you may be required to create an account with Enphase by registering on the applicable Website (“Account”). By creating an Account and/or using the associated Service, you represent and warrant that (i) you are at least eighteen (18) years of age, (ii) all required registration or other information you submit is truthful and accurate; (iii) you will update and maintain the accuracy of such information; and (iv) your use of the Service will not violate any applicable law, rule or regulation or the terms of these Terms. When you sign up for an Account, you may be asked to choose a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You agree to notify us immediately if you suspect any unauthorized use of your Account or access to your password. You agree not to (a) use the Account, username or password of any other user at any time; (b) allow or enable any third party to use your Account, username or password (provided that if you are the owner of an Enphase product, the Enphase authorized installer for your Enphase product may assist you in setting up your Account); or (c) sell, rent, borrow, or otherwise transfer your Account, temporarily or permanently, to any third party. You are solely responsible for any and all use of your Account. We reserve the right to suspend or terminate your Account for any (including due to inactivity) or no reason in our sole discretion.

5. Acceptable Use

You are solely responsible for any and all of your activities and use of Enphase Websites and Services. You represent and warrant that: (i) your use of the Enphase Community will be consistent with the terms applicable thereto; and (ii) your activities and use of any Website and/or Service will not:

(i) violate any law, rule or regulation (including any law regarding the export of data, software or technology to and from the United States and other countries) or these Terms;

(ii) access or attempt to access any Website or any web page thereof by any means other than the interface that is provided by Enphase (and specifically, you agree not to access or attempt to access any Website or any web page thereof through any automated means, such as, but not limited to, the use of scripts or web crawlers) and you agree, at all times, to comply with the instructions set out in any robots.txt file provided on any Website;

(iii) provide personal information or access to personal information, including site access, to anyone not expressly authorized by the System Owner, and specifically you may not provide site access through your Enlighten account to any third-party email domains for which the System Owner has not provided express consent;

(iv) engage in any activity of any kind that may interfere with or disrupt the functioning of any Website or Service or the servers and networks used to provide any Website or Service (and specifically you may not disable a system owner’s ability to monitor their system through their Enlighten accounts, nor may you use Enlighten to disable the operation of installed products unless directed to do so for safety reasons by the applicable authorities);

(v) involve the transmission of any unsolicited commercial or bulk email and you shall not use your Account or any Website as a return address for unsolicited commercial mail originating elsewhere;

(vi) collect, harvest, mine or engage in any other activity to obtain personal information or any other information about others except with their express written consent and of which consent you shall maintain a written record for a period of three (3) years after any termination of this Agreement;

(vii) remove from any Website Content or falsely add to any Website Content, any copyright, trademark or other legal or proprietary rights notices, author attributions or other information such as origin or source of such Website Content;

(viii) create a false identity for the purpose of misleading others (including, posing as an Enphase employee or agent);

(ix) violate the rights of Enphase or any third party (including other users’ rights) or abuse, defame, harass, stalk or threaten another; or

(x) create liability for Enphase.

6. Descriptions and Specifications of Products and Services

The descriptions and specifications of Products and Services on the Websites are subject to change at any time, whether or not reflected in such descriptions or specifications. You agree that descriptions and specifications of Products and Services on the Websites do not create any obligations or liabilities for Enphase. We may modify, suspend or discontinue any or all of the Websites and/or Products or Services at any time, for any or no reason, in our sole discretion.

7. Disclaimers

The Websites, Website Content, and Services are provided strictly on an “as is” and “as available” basis, and there are no warranties, express, implied or statutory, including warranties of merchantability, quality, fitness for a particular purpose, title, non-infringement of Intellectual Property Rights, accuracy, system integration, timeliness or satisfactory quality. We do not warrant that use of any Website or Service will be uninterrupted or error-free, that defects in the Websites, Website Content or Services will be corrected, that our Websites, Services, or Website Content are free of viruses or other harmful components, or that our Website Content will be accurate, reliable, complete or current. We make no warranty that our Websites, Services, or Website Content will meet your requirements or expectations. If applicable law requires any warranties with respect to our Websites, Services, or Website Content, all such warranties are limited in duration to thirty (30) days from the date of your first use of the applicable Website or Service. You will be solely responsible for any damage to your computer system or network or loss of data that may result in the download or upload of any Website Content. Enphase does not provide any warranty, whether express, implied or statutory, including warranties of merchantability, quality, fitness for a particular purpose, title, non-infringement of Intellectual Property Rights, accuracy, system integration, timeliness or satisfactory quality, regarding its Products in these Terms.

8. Limitation of Liability

You agree that, to the full extent permitted by applicable law, Enphase has no liability for indirect, incidental, exemplary, punitive or consequential damages with respect to these Terms or any of the Websites, Website Content, or Products and Services provided hereunder even if we have been advised of the possibility of such damages. We shall not be liable for any damages resulting from your access to or use of, or inability to access or use, the Websites, Website Content, Products or Services, or from your reliance on any of the Websites, Website Content, or Products or Services. In no event shall our aggregate cumulative liability with respect to these Terms or any of the Websites, Website Content, or Products and Services provided hereunder exceed one hundred U.S. Dollars (100 USD). The foregoing disclaimers, waivers and limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow the limitation or exclusion of liability, so the above limitations may not apply to you.

9. Third Party Content

Website Content may include links to third party websites and other materials and content from third parties (including other users) (collectively, “Third Party Content”). Enphase does not investigate, monitor, or review any Third Party Content and is not in any way responsible for the accuracy, form, or content of, or any products or services advertised or promoted in, or your reliance upon, any Third Party Content. However, Enphase reserves the right, in its sole discretion, to delete any or all Third Party Content at any time for any or no reason and with or without notice, in our sole discretion. We do not approve or endorse any Third Party Content, including any product or service advertised or promoted in such Third Party Content and you agree that you access Third Party Content solely at your own risk, including the risk of infecting your computer or computer network with malware, viruses, worms or other computer problems. Third party websites accessed from links on any Website are subject to their own terms and policies, including privacy and data gathering practices.

10. Automated Updates of Software

The Enlighten Service, a web-based service in connection with certain Products to which you subscribe (“Enlighten”), may automatically download and install updates (including bug fixes) from time to time. These updates (including bug fixes) are intended to improve your experience in using Enlighten and the Enlighten Website. You agree to receive such updates (including bug fixes) from Enphase as part of your use of Enlighten and the Enlighten Website.

11. Restricted Use by United States Government

Enphase’s information is provided with and subject to “Restricted Rights.” Any use, disclosure or duplication by the U.S. Government is subject to restrictions in accordance with FAR 52.227-14 and DFAR 252.227-7013, et seq., or their successors. Use of Enphase’s information by the U.S. Government constitutes acknowledgement of Enphase’s sole proprietary rights in them.

12. Security

Security is a high priority for Enphase, and we make reasonable efforts to protect your Account. However, no company, including Enphase, can fully eliminate security risks connected to handling data on the Internet and you acknowledge, understand and agree that we cannot and do not guarantee the security of your Content while it is transmitted over the Internet or stored on our Services.

13. Indemnity

You agree to indemnify and hold Enphase, our affiliates, officers, employees, agents, partners and other users, harmless from and against any and all loss, cost (including attorneys’ fees), liability, damage, and expense arising from or relating to any claim or demand made by any third party (including other users) arising out of or related to (i) your use of any of the Websites, Services, or Website Content, your violation of these Terms, or your violation of any rights of any third party or (ii) Your Content.

14. Release

To the extent permitted under applicable law, you hereby release Enphase from any liability related to: (i) any incorrect or inaccurate Website Content, whether caused by any user of any Service or Website or by any of the equipment or programming associated with or utilized in the Services or in the provision of the Websites; (ii) the conduct, whether online or offline, of any user of any Service or Website; (iii) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or Website Content on account of technical problems or traffic congestion on the Internet or at any Website, or combination thereof, including injury or damage to any person’s computer related to or resulting from participating or downloading materials in connection with the Services or Websites; (iv) any loss or damage caused by or in reliance upon any Website Content or content transmitted by and to users, or any interactions between users of any Service or Website, whether online or offline; and (v) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any Website, Service, or user communication.

If you are a California resident, you hereby waive California Civil Code Section 1542, which states: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

15. Copyright Policy

It is our policy to remove, or disable access to, material that infringes any copyright after we have been notified by the copyright owner or the copyright owner’s legal agent. If you believe that your work has been copied and posted on any Website or made available through the Services in any way that constitutes copyright infringement, please see the instructions at enphase.com/dmca.

16. Changes

These Terms are subject to occasional revision, and if Enphase makes any substantial changes to these Terms, we will notify you by prominently posting notice of the changes on the Websites or sending you an e-mail to the address that you provided for your Account. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on the Websites. These changes will be effective immediately for new users of the Websites or Services. If you do not agree to the changes, you must cease your use of the Websites and Services. By using any of the Websites or Services, you agree to be bound by any such changes and, therefore, you should periodically visit the Websites to examine the then-current Terms of Service. Please note that at all times you are responsible for updating any e-mail address that you have provided to us for your Account. If the e-mail address you have provided to us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

17. Jurisdiction

These Terms and any action related to these Terms are governed by the laws of the State of California, United States of America, without giving effect to any conflicts of laws principles that would require the application of the law of a different state or jurisdiction. Venue and jurisdiction for any claims arising from these Terms shall be in a federal court in the Northern District of California having jurisdiction or in the California state courts in Santa Clara County, California. By using any of the Websites, Services, or Products you consent to the personal jurisdiction and venue of these courts.

18. Miscellaneous

These Terms constitute the entire agreement between you and Enphase regarding your use of the Websites and Services. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. As used in these Terms, the word “including” means “including but not limited to.” You agree not to export, re-export, or transfer, directly or indirectly, any United States technical data acquired from us, in violation of United States export laws or regulations. Neither the rights nor obligations arising under these Terms are assignable by you, and any such attempted assignment or transfer shall be void and without effect. We may assign this Agreement without restriction.

19. Important information for South Australian and Western Australian homeowners

Under the new standards issued by the Department of Energy and Mining, Government of South Australia and the relevant relugulatory authorities in Western Australia (including but not limited to Energy Policy WA (each being “Technical Regulator”), generating systems connecting to the South Australian or Western Austraian distribution network (as applicable) must be capable of being remotely disconnected and reconnected by an agent registered with the Technical Regulator (such agent being a “Relevant Agent”, and such new standards being the “Remote Connectivity Standards”). Under the Remote Connectivity Standards, if you are: (i) located in an area; and (ii) own and operate a PV System to which the Remote Connectivity Standards apply, you must appoint a Relevant Agent to manage the requirements under the Remote Connectivity Standards.

South Australia : By using Enphase Products as part of your system, and to the extent that the Remote Connectivity standards apply, you:

(a) agree to appoint Enphase Energy Australia as your Relevant Agent.

(b) comply with your obligations as an owner or operator of an electricity generating plant, under the Remote Connectivity Standards.

(c) acknowledge that the plant must be capable of being remotely disconnected from, and reconnected to, the relevant distribution network by a relevant agent.

(d) acknowledge I am responsible for appointing a relevant agent who may remotely disconnect and reconnect the solar generation plant from the distribution network.

(e) authorise Enphase Energy Australia (acting as your Relevant Agent) to remotely disconnect and reconnect the solar generation plant from the distribution network using Enphase’s Envoy capability in circumstances where you are lawfully directed to disconnect or reconnect the plant, by the Technical Regulator.

(f) authorise Enphase Energy Australia (acting as your Relevant Agent) to dynamically change your export limit.

(g) acknowledge that, if you cease to be the owner/operator of the PV System, you must advise Enphase Energy Australia as soon as practicable and, in any case, no later than seven (7) days after I cease to be the owner/operator of the PV System.

(h) acknowledge that you may withdraw this authorisation by providing written notice to us, in which case you will be responsible for authorising another Relevant Agent.

(i) acknowledge and agree that Enphase Energy Australia may share any data with regulatory authorities, including the Technical Regulator, to the extent necessary to comply with the Technical Regulator’s instruction for such data.

You further acknowledge and agree that Enphase Energy Australia may share your data with a third-party service provider, GreenSync Pty Ltd (“GreenSync”) which assists Enphase Energy Australia with its responsibilities as Relevant Agent. To this end, you acknowledge and agree that:

1. GreenSync Pty Ltd will have the right to collect:

· personal information including information about your device and location (including postcode and NMI)

· data streams associated with your energy devices or assets, at 1 – 300 second intervals

for the purposes of your registration and use of the deX platform, and enabling any related communications; and

2. you have read and agree to GreenSync’s privacy policy available at dex.energy/privacy-policy, which details GreenSync’s use, and protection of any personal information collected from you as described in 1. above.

Western Australia : To maintain the stability of the electricity system and support the continued installation of rooftop solar, the WA State Government is introducing Emergency Solar Management. This is the capability to remotely turn off (and on again) new/upgraded residential rooftop solar systems with an inverter capacity of 5kW or less. This can be achieved in two ways – API cloud solution or metering solution. By using Enphase Products as part of your system, and to the extent that the Remote Connectivity standards apply, you agree to make your system available to Synergy for the purposes of Emergency Solar Management. Homeowners are responsible for ensuring that their systems can be remotely managed, in line with the terms of their DEBS agreement with Synergy. Households should discuss the emergency solar management requirements with their chosen solar installer and can also find more information at synergy.net.au/global/dpv-management.

Questions or Concerns

If you have any questions or concerns regarding these Terms, please contact support. Copyright © 2020–2022 Enphase Energy, Inc. All rights reserved.